Site Assurance and Aftercare Policy

Thank you for purchasing our Site Assurance service! Our service is designed to make owning and operating your website as simple and hassle-free as possible, as well as safeguard you from online threats. Here’s a list of the benefits you’re now receiving.

Site Assurance Benefits

  • We will host your website for you and take care of all related configuration details, including any necessary DNS record updates to keep the website running.
  • We back up your website daily and retain these backups for 30 days, so that your website can be immediately restored if any any unforeseen events occur.
  • We automatically apply updates to WordPress and any plugins which were used in the creation of your website. Out-of-date components are the #1 reason that WordPress sites get hacked!
  • We periodically review your site and in the event that one of these updates breaks something, we will fix it as part of your Site Assurance policy.
  • In the event that you would like us to make other changes to your website, we’re happy to do so – just send us an email! Labor will be billed on an hourly basis and your Site Assurance policy entitles you to a discount on our hourly rates. We will usually confirm your request within 2 business days, and there is a minimum order of 4 hours of labor. Turnaround time for the work varies – we often can complete small updates within a day or two, whereas large updates may take a few days or a few weeks depending on the scope.
  • Your Site Assurance plan entitles you to updates to our CMD Features plugin, which includes proprietary WordPress improvements that are exclusive to our clients and make your site faster, more secure, and easier to use.

Additional Details

  • Your Site Assurance plan renews annually. One month before your current policy expires, you will receive an invoice for the next 12 months of service.
  • Please note that the cost of your Site Assurance policy takes into account the amount of traffic that your site was receiving at the start of the policy. Due to the nature of bandwidth, storage and general hosting costs, if your site traffic changes significantly, the cost of Site Assurance may change.
  • We provide many other services related to designing and building software and websites, and SEO and online marketing. We can also provide referrals for many services that we don’t provide in-house. So if there’s anything else you need, don’t hesitate to reach out!

Thank you again for choosing Command Media!

Questions about your Site Assurance policy? Get in touch!